1. Submit a request
Use the in-app account-deletion control to initiate deletion. If you cannot access the app, use the protected contact below with the subject Account & Data Deletion.
Include the name and email address connected to the Driver App account and identify the authorized High Speed account. Do not send a password, authentication code, Social Security number, bank credential, or unnecessary copy of identification by ordinary email.
2. Identity and account verification
To protect the account and freight information, High Speed may verify the requester’s identity, control of the account email, authority to act for the carrier or business, and an authorized agent’s permission before completing a request. If the information provided is not sufficient, we may request additional verification through an appropriate process.
3. What happens after verification
Subject to applicable law and required records, High Speed will close the Driver App account and delete or deidentify personal information that is no longer reasonably necessary for the Platform or the purposes described in the Privacy Policy. Closing the account ends future access and may also end participation in location-dependent dispatch features.
Deletion cannot always remove information already provided to an independent broker, shipper, load board, carrier, app store, authentication provider, or other transaction participant. Those parties process information under their own agreements and privacy notices, and a separate request may be required.
4. Information we may lawfully retain
High Speed may retain limited records when reasonably necessary for completed freight transactions, accepted loads, billing or taxes, insurance and claims, safety and regulatory obligations, fraud prevention and security, audits, legal compliance, litigation or disputes, enforcement of agreements, and legal holds. Retained records remain subject to applicable safeguards and are deleted or deidentified when the retention purpose no longer applies.
5. Location permissions are separate
You can stop future device-location access by changing the Driver App permission in iOS or Android settings. Revoking that permission does not close the account and does not delete location or trip records already collected. To request deletion of eligible historical data, follow the process on this page.
6. Other privacy requests
For access, correction, a copy of information, or another privacy request that does not close the account, use the protected contact with the subject Privacy Request. Available rights and any required verification depend on applicable law and the requester’s relationship to the account.
The protected contact above also provides the business mailing address.